Refund Policy

Effective 1 November 2026.

Because digital files are delivered instantly and cannot be returned, we do not refund orders simply because you changed your mind. We do want you to get what you paid for, so we will fix or refund in these cases:

We will replace or refund if

• a file will not open, is corrupted or is incomplete;
• the files are materially different from what the product page described;
• you were charged twice for the same order;
• you paid but did not receive access to your downloads.

How to ask

Email hello@pdfdigitalshopco.com within 14 days of your order with your order reference (for example PDS-1A2B3C4D) and a short description, or a screenshot, of the problem. We usually reply within two business days.

What happens next

We will first try to send a corrected file. If we cannot fix it, we will refund the item through Payoneer to the payment method you used. Refund timing after that depends on Payoneer and your bank.

Not covered

Differences caused by your printer, paper or screen, or a sublimation blank that does not fit the design, are not faults in the file. The sale price you paid is the price we refund.

Your legal rights

This policy does not affect any rights you have under the consumer laws where you live.